The delivery apps take a cut of every order and keep the customer's details. Meanwhile the booking phone rings through service and nobody can get to it. We fix both.
The commission. Every order through a delivery platform carries a commission, and the customer belongs to the app, not to you. You can't text them a Tuesday offer. You can't tell them about the new menu. You rent access to your own regulars.
The phone during service. Research on UK small businesses puts unanswered calls at around 62%. In a restaurant at 7pm that's not carelessness — every pair of hands is working. The table booking rings out and goes to the place next door.
Neither leak appears on a P&L. They just show up as quieter nights.
A 24/7 AI receptionist answers the phone during service and after closing, takes the covers, the time and the name, and puts it in the book.
Every channel into one inbox — WhatsApp, Instagram, Facebook — answered rather than piling up until someone has a spare minute.
Direct ordering that you own, so repeat customers come back through you rather than through a platform that charges for the privilege.
Once you own the customer list, a Tuesday offer is one message away instead of a discount handed to an app's algorithm.
Review requests go out after a visit, while the meal is still fresh. Better ratings mean better local search placement, which means more covers.
Bookings, messages, ordering, reviews and reporting in one place instead of five subscriptions and three logins.
We audit how your restaurant currently handles enquiries — what happens to the phone during service, how bookings are taken, what the apps are costing you, how fast messages get answered, and how your reviews compare to the restaurants around you.
You get a clear breakdown of where the money leaks and what it would cost to close it. About 20 minutes on a video call, no obligation, and the findings are yours regardless.
If you want us to build it, plans start at £299/month on a 24-month term (£329 on 12 months) plus a one-off onboarding fee covering the build.
No, and we wouldn't advise going cold turkey. The apps bring discovery. The aim is to own the repeat customers so you're not paying commission on people who already know you.
It takes covers, time and contact details in a natural conversation and puts them in the book. Anything unusual comes to you with the full context rather than being guessed at.
Fine. We build around what you run. The problem we're solving is the calls and messages nobody gets to, not the software you already like.
Every plan begins with a real build — specialist work setting up call handling, your inbox, ordering and review requests. That's what the onboarding fee covers.
Plans start at £299 a month on a 24-month term, or £329 on 12 months, plus a one-off onboarding fee that covers the build work. Full detail is on our pricing page.
Yes. It answers day or night. A table request at midnight is captured and put in the book rather than lost to voicemail.
Yes. Calls, WhatsApp, Instagram and email arrive in one inbox and are answered from the same place, so a booking request does not sit unread because it came in on a different channel.
Yes, at the point where a guest is most likely to leave one. Review requests go out automatically after a visit rather than depending on whoever is on shift to remember.
It says so, takes the details and offers the next available times instead of turning the guest away. Quiet nights are where that demand gets used.
Free System Score. 20 minutes. No obligation.
Get your free System Score Book a call