Help, in plain English.

Days, not quarters. Onboarding is a scheduled build: Essential systems typically go live within a week of your kick-off call; Growth and Scale within two, depending on how quickly we get your accounts connected and content approved.

Access to your existing accounts (socials, Google Business Profile, domain), your services and prices, your brand assets, and an hour of your time for the kick-off. We handle the rest — that's what the onboarding fee pays for.

Yes — contact imports from spreadsheets or your old CRM are part of onboarding, including consent-status mapping so your first campaign is compliant, not just big.

The 3-month term is the list-price trial. Twelve months saves roughly 10%; twenty-four months saves 15–19% and is the best value. Subscriptions renew for the same term unless either side gives 30 days' notice.

Nothing breaks and you can never be surprise-billed. Every plan includes monthly wallet credit (£25–£100 by tier); beyond your allowances, usage draws from prepaid top-ups at the published rate card, with alerts at 80% and 100%. If the wallet runs dry, AI hands over gracefully to voicemail and human follow-up — and if another tier would cost you less, we'll tell you.

Not once work has commenced — they fund real build hours. Before work starts, yes, in full.

No — we're not currently VAT-registered, so there's no VAT added to any of our prices. The price you see is the price you pay. Invoices are issued monthly.

Yes — on Growth and Scale, inbound voice AI answers 24/7, qualifies the enquiry against your services and books directly into your calendars. On Essential, chat AI covers webchat, SMS and social messages, with voice available at 20p/minute.

Yes. We route your existing number, or provision tracked numbers alongside it — call recording and missed-call text-back included.

Yes — chat widget, forms and booking embed into any site. Every plan also includes a hosted site if you want to replace yours.

You do, always. Your contacts, conversations and content export on request, and our Data Processing Agreement governs everything we touch.

Each month we agree the brief, then script, storyboard, produce, edit and grade your UGC/avatar-style AI advert videos, delivered cut for 9:16, 1:1, 4:5 and 16:9. Growth includes 2 × 30-second videos monthly; Scale includes 4 with priority scheduling. Hybrid AI cinematic adverts produced with an experienced creative director are available from £500, or £250 each for Growth and Scale subscribers.

No — allowances reset monthly so production capacity stays reliable for everyone. If you need a heavier UGC/avatar-style month, the 4-pack at £499 covers it.

Bundled UGC/avatar-style AI advert videos include one revision round. Hybrid creative-director cinematic adverts include two, plus storyboard approval before production.

Consent capture ships on every form and booking flow, marketing sends check consent status, and opt-outs process automatically across SMS, email and WhatsApp — UK GDPR and PECR by default.

Requests go to verified customers only, with no filtering by sentiment — the DMCC Act 2024 standard, built into the workflow.

Special-category data gets special handling: patient lists never sync to ad-platform audiences and no health details appear in messages without explicit consent. See CareFlow on the industries page.