Terms & Conditions

1. The service

Autonomous AI Ltd provides a subscription marketing platform and managed services across three pillars: Magic Studio (creative production), Social Systems (social publishing and messaging) and Automation Engine (CRM, automation, AI reception, booking and payments), as described in the client's order form.

2. Contract terms and renewal

• Plans are sold on 3, 12 or 24-month minimum terms at the rates published at pricing. The chosen term applies from the go-live date.
• Subscriptions renew for successive periods equal to the original term unless either party gives 30 days' written notice before renewal.
• Upgrades take effect immediately; downgrades take effect at the end of the current term.

3. Onboarding and fees

• Every plan includes a mandatory one-off onboarding and build fee, invoiced at signature. Onboarding fees are non-refundable once work has commenced.
• Subscription fees are payable monthly in advance by direct debit or card. We are not currently VAT-registered, so no VAT is charged on our prices.
• Usage beyond bundled allowances is charged at the published add-on rates. Prepaid usage credit is non-refundable.

4. Fair use

Items described as "unlimited" are subject to fair use consistent with the operation of a single business of the client's size and category. Outbound AI calling minutes, video allowances and email sends are capped as stated per plan; unused monthly allowances do not roll over.

5. Client obligations and compliance

• The client warrants that marketing recipients have given any consent required under UK GDPR and PECR, and will use consent-capture mechanisms provided.
• Review requests are sent to verified customers only; the client must not request filtering of reviews by sentiment (DMCC Act 2024).
• Advertising content is subject to platform policies (Meta, Google, TikTok) and applicable ASA/CAP rules; we may decline content that breaches them.

6. Intellectual property

Deliverables produced for the client (videos, creatives, copy) are licensed to the client for business use on full payment. Our platform, snapshots, templates and know-how remain our property.

7. Data protection

Each party complies with UK data protection law. Where we process personal data on the client's behalf, our Data Processing Agreement applies and forms part of these terms.

8. Liability

Nothing limits liability for death, personal injury or fraud. Subject to that, each party's aggregate liability is capped at the fees paid in the 12 months preceding the claim, and neither party is liable for indirect or consequential loss, including loss of profit.

9. Termination

Either party may terminate for material breach unremedied within 14 days of written notice, or on the other's insolvency. On early termination by the client without cause, the remaining fees for the minimum term become payable.

10. General

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

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