Help, in plain English.

Days, not quarters. Onboarding is a scheduled build: Core systems typically go live within a week of your kick-off call; Connected and Complete within two, depending on how quickly we get your accounts connected and content approved.

Access to your existing accounts (socials, Google Business Profile, domain), your services and prices, your brand assets, and an hour of your time for the kick-off. We handle the rest — that's what the onboarding fee pays for.

Yes — contact imports from spreadsheets or your old CRM are part of onboarding, including consent-status mapping so your first campaign is compliant, not just big.

The 3-month term is list price. Six months saves 12%; twelve months saves 25% and is the best value. Subscriptions renew for the same term unless either side gives 30 days' notice.

Nothing breaks and you can never be surprise-billed. Every plan includes fixed monthly quantities of SMS, emails, phone minutes and (on Connected and Complete) AI. Beyond them, SMS comes from prepaid top-up packs and everything else is charged at the published rate card, with alerts at 80% and 100%. If another tier would cost you less, we'll tell you.

Not once work has commenced — they fund real build hours. Before work starts, yes, in full.

No — we're not currently VAT-registered, so there's no VAT added to any of our prices. The price you see is the price you pay. Invoices are issued monthly.

Yes — on Connected and Complete, inbound voice AI answers 24/7, qualifies the enquiry against your services and books directly into your calendars: 100 voice minutes a month on Connected, unlimited on Complete. On Core, chat AI covers webchat, SMS and social messages, and voice AI is charged as you use it, plus the phone minute.

Yes. We route your existing number, or provision tracked numbers alongside it — call recording and missed-call text-back included.

Yes — chat widget, forms and booking embed into any site. Every plan also includes a hosted site if you want to replace yours.

You do, always. Your contacts, conversations and content export on request, and our Data Processing Agreement governs everything we touch.

Video is produced to a brief by Magic Studio, our studio team directing an AI production pipeline: script, storyboard, production, edit and grade, delivered cut for 9:16, 1:1, 4:5 and 16:9. Three products: Social Pack (short-form, cut per platform), Promo Film (scripted, directed, two revisions) and TVC (broadcast-grade). Subscriber prices £424 / £1,274 / £3,399; list £499 / £1,499 / £3,999. Quoted per brief and invoiced when the work is booked in.

Static ad creatives from your brand kit — 5 a month on Connected, 10 on Complete, £15 each beyond that or on Core. Video is not bundled into any plan; it is quoted per production so you only pay for what you commission.

Promo Films include two revision rounds plus storyboard approval before production. Social Packs include one round. TVCs are scoped with revisions agreed in the brief.

Consent capture ships on every form and booking flow, marketing sends check consent status, and opt-outs process automatically across SMS, email and WhatsApp — UK GDPR and PECR by default.

Requests go to verified customers only, with no filtering by sentiment — the DMCC Act 2024 standard, built into the workflow.

Special-category data gets special handling: patient lists never sync to ad-platform audiences and no health details appear in messages without explicit consent. See CareFlow on the industries page.